Contact Support Hours
8:00 a.m. – 7:00 p.m. Monday–Friday EST
Request version 19 Installation
If you have a question or comment that does not require immediate assistance, you may email our support team at Specialtytl@HenrySchein.com. Typical response time for emailed requests is one business day. We also welcome your telephone calls and chat requests. These types of support work best if you can provide us with details about your situation. We've provided you with some suggestions that should help you prepare. In addition, appointments are available upon request.
Customers who choose not to enroll in a Customer Service Plan still have support available at a rate of $375.00 per incident. If you do not currently subscribe to a Customer Service Plan, we invite you to explore the benefits of our support plans and find out why more than 80 percent of our customers choose to subscribe.
Our Customer Service Representatives make your call their top priority and dedicate their time to ensuring that your call is answered as quickly as possible. Once your call is answered, we will ensure that your call is directed to one of our highly trained Support Specialists to handle your specific needs.